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    • Multi currency corporate account
    • Current account in CZK
    • Current account in foreign currency
    • Savings account
    • Term deposit linked to a current account
    • Special accounts
    • Payment cards
    Online Services
    • Electronic banking
    • Internet banking
    • RB Key
    • MultiCash Classic
    Transacton Services
    • Cash collection and processing
    • Cards acquiring
    • RoBoT - better exchange rates
    • E-commerce – card payments via the Internet
    • Notional Cash pooling
    • International cash management
  • Financing operations
    • Bank overdraft
    • Revolving loan
    • Photovoltaic loan
    • Energy efficiency loan
    • Factoring
    Investment
    • Investment loan
    • Leasing
    • Project financing
    • Structured financing
    Trade and export finance
    • Export financing
    • Bank guarantees
    • Documentary letter of credit
    • Documentary collection
    • Financing receivables
  • Risk management
    • Currency risk management
    • Interest risk management
    Markets
    • Economy and capital markets
    • Commodity clearing bank
    • Buying and selling a company
    Other services
    • Other services Strategic consulting
    • Valuation and financial planning
    • Grant consulting
  • Branches
  • ATMs
  • Support
    • 412 440 000
    • Contact Us
    • Branches
  • Call Us
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  1. Corporates
  2. Transaction banking
  3. Electronic banking
  4. Internet banking
  5. Frequently asked questions

FREQUENTLY ASKED QUESTIONS

Do you need any advice regarding how to use the new internet banking or do you need more information? Refer to the following FAQ and video tutorials section, which will guide you through the most important news. Please become familiar with the process of migration to the new Internet and Mobile banking applications.

Homepage

Frequently asked questions about homepage of the new version of internet banking.

Payments

Frequently asked questions about payments in the new version of internet banking.

Batch payments

Frequently asked questions about batch payments (eKomunikátor replacement).

Accounts and bank statements

Frequently asked questions about accounts and bank statements in the new version of internet banking.

Loans

Frequently asked questions about loans in the new version of internet banking.

User settings

Frequently asked questions about user settings in the new version of internet banking.

Innovations and changes

Are you interested in finding out what is new in our Internet banking? Look at a summary of the most important changes and new functions.

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