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COMPLAINTS

Raiffeisenbank is a bank inspired by clients. In an effort to always be a reliable partner to you, we welcome your questions, wishes and recommendations. We consider even the less pleasant situations an opportunity to foster our relationship and an inspiration for change.

Whom you should address and how you may contact us?

Do you prefer a personal approach?

    Visit your personal banker or any branch office of Raiffeisenbank.

Would you like to deal with the issue over the telephone?

Our toll-free line is available to you on +420 412 448 400

Do you prefer to communicate in writing?

Send us a letter to Raiffeisenbank, a.s., Reklamace, tř. Kosmonautů 1082/29, 779 00 Olomouc.

Do you prefer electronic communications?

Send us an e-mail to reklamace@rb.cz.

Complaints Handling Rule

The Complaints Handling Rules lay down the requisites and conditions for dealing with complaints and petitions submitted to Raiffeisenbank a.s.