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- Obligatory published information
A banking assistant, that’s RAIA!
We simplify banking services for retail clients using artificial intelligence.
What can RAIA do?
Answer questions
It can answer general questions about products and our services.
In the app and on the web
You’ll find it in the mobile app, online banking, and on the website.
What are its hobbies?
RAIA can also crack jokes and tell you interesting things about itself, such as its hobbies.
What questions can RAIA answer?
- How can I repay a loan early?
- Changing personal information
- Activating mobile and online banking
- Help with issues and malfunctioning products
- Where to find my IBAN
- How to block a card
- Where to find my PIN code
- Help with fraud
- What is the interest rate on the savings account
- How to repay a loan early
- Help with logging in
… and many more, come and try it out! - Early repayment? I know where to find that… I’ll guide you through it step by step.
What RAIA won’t answer
- Queries requiring personal data, e.g., “what was the 19 CZK charge for”
- Multiple queries at once and overly long and complicated questions
Frequently asked questions
What if they don’t reply?
Can RAIA answer questions about my account?
I want RAIA to be able to do something extra
Can RAIA find out my IBAN, block a card, or even send a payment?
RAIA is an artificial‑intelligence‑powered virtual assistant. It may make mistakes and its responses do not constitute professional advice. Never share passwords or sensitive information with it.
By starting the conversation, you agree to the Terms of Use and acknowledge the GDPR Memorandum.