I only have a virtual payment card and need a plastic one sent to me as well
- You can easily request a plastic payment card through your mobile or internet banking.
- The card will then be delivered directly to your mailbox within approximately one week. The plastic card number and other details remain the same as your virtual card.
How to request a plastic card in mobile banking
- Go to the Cards section.
- Select the Detail tab, then Card Details.
- In the Plastic Card section, click the Request button.
- Choose the delivery method and enter the address where you want the plastic card sent.
How to request a plastic card in internet banking
- Go to the Cards section.
- Select Card Details.
- Click Change next to the issuance method.
- Choose the delivery method and enter the address where you want the plastic card sent.
Before we deliver your card, online payments will be temporarily disabled
For your security, online payments will be temporarily disabled before the plastic card is delivered. They will be re-enabled once you activate the plastic card. During this time, you can still pay online using Google Pay, Apple Pay, and Click To Pay.
Your standing orders will continue as usual, and you can also pay for online purchases via bank transfer without any issues. The virtual card will remain fully functional for in-store payments throughout this period.
Frequently Asked Questions
A virtual card is a fully functional payment card that works just like a regular plastic card. However, it exists only in electronic form within your online banking, smartphone, watch, or even a payment ring. You can use it to pay at merchants, online shops, and, of course, withdraw and deposit money via ATMs.
You may need a plastic card, especially if you plan to travel to exotic countries where contactless payments are not yet widely accepted.