Recurring Card Transactions

Recurring card payments are a practical way to pay for your regular expenses, such as subscriptions or services. When you make your first card payment to a merchant and grant him consent for recurring transactions, the merchant can automatically deduct payments from your card on a regular basis.

Have you confirmed recurring transactions with the merchant and need to terminate them?

How to cancel recurring transactions or a service with a merchant

Contact the merchant where you activated the service

Block the card for a specific merchant
You can find the contact information on the merchant's website or in his terms and conditions.
Read the terms and conditions
The terms you agreed to during the first transaction contain information on how to cancel consent or the service.
Request the cancellation of the service or consent
Send your request according to the merchant's terms, such as via email or by filling out a form.
Confirmation of cancellation
Once you submit your request, the merchant should confirm the cancellation of the service or consent. Keep the confirmation for your records.

How to temporarily deactivate recurring payments for a merchant

In Raiffeisen Banking
In the details of your card, select the section "Digitally Stored Card" and then the category "Online Merchants."
Go to the list of Online Merchants
Here you can see which merchants have your card stored in digital form (token). These are merchants where you have consented to store your card for future purchases.
Block the card for a specific merchant
Change the card status for the merchant to "Blocked," and he will no longer be able to deduct any further payments.
If you want to reactivate recurring payments, simply change the card status back to "Active."

Notice: Ensure that the deactivation does not conflict with the merchant's terms and conditions that you agreed to during the first transaction.

Tip: How to know if You have confirmed recurring transactions?

Information from the Merchant
When you activate the service or make a purchase with a merchant, he should inform you in the terms and conditions or in the confirmation email whether it is a recurring payment.

In the Raiffeisen Banking App

In the card details, select the section "Digitally Stored Card" and then the category "Online Merchants." Here you can see the list of merchants where you have your card stored in digital form (token).

Zpět