1. Support
  2. Debit Cards
  3. Undelivered card

Didn't receive your payment card?

Once we send you the card, we will inform you via SMS. We send the card by regular mail, so you should receive it directly in your mailbox.
If the shipment does not arrive, please check the address in your banking and request a new card.

  • TIP
    In mobile banking, you can track the delivery progress of your card, see the address to which we sent the card, and the expected delivery date. And if the card does not arrive, you can easily resolve everything directly in the app.

I haven't received my debit card

In the card details, you can see whether you should already have the card with you. By clicking the blue button, you can access detailed information about the delivery.

Mobile banking screen with card details

If you see that you should already have the card with you, but it still hasn't arrived even after the specified date, click the button Card did not arrive.

Check the address you have registered with us and, if necessary, change it using the pencil icon.

Once we confirm that we have received the request for a new card, block the undelivered card.

You will see the new card in mobile banking. In the card details, you can view the expected delivery date and address.

 

 I haven't received my credit card

In the card details, you can see whether you should already have the card with you.

Mobile banking screen with credit card details.

By clicking the blue button, you can access detailed information about the delivery.

If you see that the card should have already been delivered to you but it still hasn’t arrived, check the delivery address.

  • If the address is correct, click on Card did not arrive.
  • If the address is incorrect, return to the main page with product overview and first change the address in the Profile in the upper right corner in section My contact details. Wait a few minutes for the update to take effect. Then go back to the card details and click blue button. You will access detailed delivery information again and click on Card did not arrive.

After that, you will just confirm that you would like us to send you a new card, and we will block the undelivered one.

 
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