How to make sure you don’t miss any important messages from us?

Just a few clicks and you’ll find all our emails right at the top of your inbox.

Did you know that up to 60% of clients miss important messages each year simply because they automatically end up in the spam folder? You can easily prevent that now. Set up our address following the instructions below, and the most important emails from us will appear exactly where they belong – in your inbox.

Which messages might not reach you without proper setup?

Warnings about fraudsters and security alerts
We want to protect you. If you miss these messages, you could lose important advice on how to safeguard your money.
Important changes regarding your products and services
We often send information that affects your finances. Don’t miss out on your benefits just because you overlooked our email.
Exclusive offers and discounts just for you
The best deals are sent only via email. Discounts and bonuses are available for a limited time—if you miss them, they won’t come back!
Tips on how to earn or save more
Practical tips and tricks to get the most out of the services you use.

How to set up your email so you don’t miss any important messages from us

Set everything up on a computer or laptop. Settings might not work properly on a mobile device. You have several options.

The quickest solution

Find our message in the Spam folder and drag it to your Inbox. Seznam will remember this, and next time you’ll find our emails directly in your Inbox.

The most reliable solution

If you want to be 100% sure that our emails never end up in your spam or junk folder, add our email address to your trusted contacts.

Find our message in your inbox or spam folder.
At the top of the email, click on the address [email protected].
In the dropdown menu, mark it as a trusted address.
That’s it. You won’t miss any important messages from us anymore.

What else might interest you

What is a trusted address?

It’s an email address that your inbox “trusts.” Messages from us will never get hidden in your spam or junk folder—they’ll appear right in your inbox.

How do I know if everything is set up correctly?

If everything is set up properly, you’ll see our messages in your inbox. They won’t be in the spam or junk folders. Trusted addresses may also show a green checkmark icon.

I have an email with a provider other than Seznam. Does the setup work similarly there?

Basically, yes. Just add the address to your contacts and mark it as trusted or as an allowed sender.