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Information on the termination of the agreement by the bank and the date of closing your current account has been sent to you by registered mail and it is also available in the Documents section of your banking.

You can use your account as usual during the notice period. Once the account is closed, you cannot use it anymore. Any balance will be paid out to you in cash at a branch office with a cash desk, however no earlier than seven working days after the account is closed.

Things to check and do

Withdrawing balance, currency conversions

We recommend that you transfer your money elsewhere before the account is closed. If you keep multiple currencies in your account, you can settle the balance in the currency of your choice. When closing the account, the balances of all currency folders are converted to the main currency. 

We send you a closing statement  when the account is closed. Any balance is paid out in cash at a branch office with a cash desk. Or, you can request the balance of the closed account to be transferred to another account. The request must be made in writing (bearing your certified signature) or at any branch office.

Regular payments and account services

All your future payments, standing orders, direct debits or SIPO will be cancelled free of charge when closing your account. The same procedure applies to services such as Pay to Phone or RB směnárna. The closing date is stated in the termination notice. Until then, you can use your account as you are used to.

Notifying the changed account number

Do not forget to notify the change of your account number to your employer, the tax administration, the Czech Social Security Administration and other organizations.

Other products and services

If you are using other products as well, please take a look at more detailed information about such products.

Do you need help?

Call the client line at 412 440 000 (every day between 7 a.m. and 10 p.m.).