I need help to log in to banking

I don't remember my client number

You can view your client number in the Raiffeisen banking mobile app.
Log in to the app and on the main page, select Profile (the icon in the top right corner) and click on My Client Number.
If you do not have the Raiffeisen Banking mobile app, please visit one of our branches where we will help you.

I don't remember the I-PIN (for internet banking)

Generate a new I-PIN and T-PIN online with a simple application. You will need a Czech ID card for verification. On the www.rb.cz page, click on the blue LOGIN button:

Select SMS login and fill in your client number.
Next, select the forgotten I-PIN button.
In the next step, fill in your ID card number and the date of issue.
We will send you the I-PIN and T-PIN in an encrypted PDF in your email. We will send you the password to open the attached PDF via SMS.

In other cases, visit one of our branches where we will generate your I-PIN and T-PIN and send them to you by email.

I don't remember the S-PIN (for mobile banking or RB key)

The S-PIN is a 4 to 8-digit numeric code that you chose during the initial activation of the Raiffeisen banking app.
If you forget your S-PIN, for security reasons you can‘t find it anywhere and we can’t tell your S-PIN over the phone at the customer service line.
If you have entered the S-PIN incorrectly 5 times and your mobile banking is blocked, you can reactivate your access using two Czech IDs. If you do not have two Czech IDs, please visit a branch.

I didn't receive SMS with a code to log in to Internet banking

When you log in to Internet banking on www.rb.cz via the blue LOGIN button and select the SMS code, you will receive the SMS with a login code on your mobile phone. If you do not receive SMS, it may be due to the following reasons:

Have you entered your client number correctly? If you make a mistake, you may not receive the SMS. You can verify your client number in mobile banking.
Do you have a new phone number? If you change your contact phone number just in banking, you will not change the number to which we send the SMS with the code to log in to banking. For security reasons, you must report the change of your phone number at the branch.
If neither of the options above can be the cause, click the SEND CODE button again and have a new SMS.

I did not receive a notification on my mobile phone to confirm my login to Internet Banking via RB key

When you log into Internet Banking via the blue LOGIN button on website www.rb.cz and select the RB key, you will receive a notification on your mobile phone to confirm your login. If the notification did not appear automatically on your mobile phone or you missed it, log in to the Raiffeisen banking app (or the separate RB key app) on your mobile phone.
Click the key icon in the top right corner. You should see the notification and simply confirm your login.
If you do not see the notification in the application, it is possible that more than 5 minutes have passed since you tried to log in to www.rb.cz online banking and the notification has expired. In this case, return to www.rb.cz and try to log in again.
If the login does not work, check if you have installed the latest version of the Raiffeisen Banking application or the RB key. Open the Google Play Store (on Android) or the App Store (on iPhone). Click Profile in the top right corner. If the app offers an update option, start the update.

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