We launched updated version of mobile banking. To get new version please run an update in your mobile phone. In this manual you can find how to do it. If you have automatic update configured, you do not need to worry about anything.
Your products will be displayed only in the updated version of mobile banking, it is therefore necessary to run an update in your phone. In this manual you can find how to do it. If you have automatic updates configured, you do not need to worry about anything.
If you have forgotten your I-PIN/T-PIN, please call our contact centre. To unblock, it is necessary to make a phone call from the registered phone number to which your authorization text messages are sent.
If you use the SIM Toolkit (a PIN for deciphering ciphered text messages in mobile phones), please visit any of our branches, where we will be happy to renew your access to the Internet banking.
To view the accounts which you have the right of use, you need to switch the name of the owner in the top grey panel where your name is shown (as one of the owners). In the mobile banking application, you only need to click on the menu where you can drop down the list of account owners next to the name and select one of these.
Set up the “Inform me” alerts via the cogwheel icon (settings) in the top right-hand corner in your internet banking. After clicking on the cogwheel, select “Inform me alerts” in the left-hand side menu, then select “New alert”. Here, select the type of service you wish to configure and click on “Continue”. Information sent by text messages is being charged; information sent by email is for free.
It is necessary to change the phone number separately for each alert. However, the banking system has all the phone numbers that have been previously set for the “Inform me” alerts service in its memory. Therefore, you do not need to enter the contact again every time; you can select it out of the available contacts that have already been entered.
As part of the migration, we have kept notifications to the events you configured according to your original requirements. However, the notification “Inform me about the balance for which multiple conditions have been set (above the amount, below the amount, decrease by an amount, increase by an amount), has been turned into several new separate alerts. Please, edit these according to your needs.
You can set up a cash withdrawal request in the main menu in the “ACCOUNTS” section. Select the required account and then select “Account Detail” in the left-hand-side menu. Then, click on “Cash withdrawal request”. Here, you can configure a new cash withdrawal or cancel a cash withdrawal that has already been requested.
Any reported cash withdrawal may be cancelled two days before its term using the Internet banking. For shorter notice periods (on the same day or on the day before), it is necessary to contact the given branch in order to cancel a requested cash withdrawal. If you do not withdraw the full amount of the requested cash withdrawal, we charge a fee as compensation for the costs of its preparation.
Under “My Applications”, you will find product applications that you have submitted in the past. If the request was made via internet banking, click on the arrow and this will take you to the details of the request.
In this section you can find the agreements of products concluded electronically with the bank via internet banking, the list of documents that downloaded within the current session (eg. Statements, Payment confirmations), Citibank statements or Premium Way documents.