Frequently asked questions about loans in the new version of internet banking.
Login
I am not able to login to the mobile banking application. What should I do?
We launched updated version of mobile banking. To get new version please run an update in your mobile phone. In this manual you can find how to do it. If you have automatic update configured, you do not need to worry about anything.
Why I am not able to login to the internet banking application? What should I do?
To login please use exclusively web page www.rb.cz/en and blue field „Login“ with padlock. Please do not use saved pages from “Favorites” either links from web browsers.
How can I change my I-PIN and T-PIN?
You can change your I-PIN and T-PIN in “Settings” (cogwheel icon). In the left-hand side menu, select “I-PIN/T-PIN change”.
I have forgotten my login credentials, how can I retrieve it?
If you have forgotten your I-PIN/T-PIN, please call our contact centre. To unblock, it is necessary to make a phone call from the registered phone number to which your authorization text messages are sent.
If you use the SIM Toolkit (a PIN for deciphering ciphered text messages in mobile phones), please visit any of our branches, where we will be happy to renew your access to the Internet banking.
Cash Witdrawal
How can I contact a given branch? How can I find out the opening hours of a given branch?
The opening hours of the branch are displayed for each selected branch under the link “Details” next to the branch name. You may find the contact details there as well.
How can I set up / cancel cash withdrawal request?
You can set up a cash withdrawal request in the main menu in the “ACCOUNTS” section. Select the required account and then select “Account Detail” in the left-hand-side menu. Then, click on “Cash withdrawal request”. Here, you can configure a new cash withdrawal or cancel a cash withdrawal that has already been requested.
Any reported cash withdrawal may be cancelled two days before its term using the Internet banking. For shorter notice periods (on the same day or on the day before), it is necessary to contact the given branch in order to cancel a requested cash withdrawal. If you do not withdraw the full amount of the requested cash withdrawal, we charge a fee as compensation for the costs of its preparation.
What currencies can I request for a cash withdrawal?
You may withdraw cash in all the currencies available at the requested branch.
User Settings - Other
What will I be able to see in “My applications” menu?
Under “My Applications”, you will find product applications that you have submitted in the past. If the request was made via internet banking, click on the arrow and this will take you to the details of the request.
What can I find in ”List of documents” menu?
In this section you can find the agreements of products concluded electronically with the bank via internet banking, the list of documents that downloaded within the current session (eg. Statements, Payment confirmations), Citibank statements or Premium Way documents.