Frequently asked questions about payments in the new version of internet banking.
Payments
What is the difference between the payments “For signature” and “For my signature”?
A tab “For my signature” involves only those payments that need to be signed from your side.
A tab “For signature” involves also the payments that has to be signed by somebody else.
Is it possible to edit a pending payment that has already been submitted?
Submitted and certified payment cannot be changed, because it is ready for processing. However, if the payment has not yet left the bank (ie. has not yet been executed and it still waiting), you may cancel it and create a new payment. Collection mandate and SIPO mandates can be modified.
Any payment which has not yet been sent may be cancelled via in the main menu “PAYMENTS” in the left submenu “List of outgoing payments”. Then click on “Waiting” tab and select the payment to be cancelled. To finalize the request just simply click on “Cancel” in the bottom right corner of the details page.
What happens when I cancel / change a standing order? Will any payment be made after that?
In addition to cancelling the standing order’s current payment, all future payments which were supposed to have been made based on it will also be cancelled. If you do not cancel the order and only change the date of the next payment, the payments up to this date will be made in accordance with the original setting. All payments after this date will be made in accordance with the new setting.
How can I in mobile application edit a pending payment that has already been submitted?
The payment may no longer be edited, however, it is possible to cancel it and create a new one.
How can I receive confirmation about a payment?
Payment confirmations can be retrieved in the main menu “PAYMENTS” and the left submenu “List of outgoing payments”. In the upper part, select the account whose payments you wish to display. In the “Executed” tab you can see all the payments for the selected period. By clicking on the selected payment its details page will be displayed and you can find the “PDF Confirmation” button there, which will start the confirmation PDF generation.
Foreign payments
For what kind of price programmes can be foreign payment packages set up?
Packages can be set up for all currently offered price programmes: Business eKonto Smart, Komplet PLUS, Exclusive and for the previous programmes: Business eKonto START, ŽIVNOST, KOMPLET and BUSINESS.
From when is a foreign payment package valid in case of its setting up or modification?
New foreign payment package is valid from the following month. In case of its upgrading it becomes activated immediately.
Where can be a foreign payment package set up?
There is a new tab “Foreign payment packages” in “Account details”. In this section you will find an overview of current settings and the option to set it up.
Batch payments
What is the advantage of a bulk payment? How can I establish one?
The main advantage of bulk payments is the ability to prepare payments and then certify all of them using a single certification code. You may prepare such multiple payments using the same form for making a new payment. In Step 2 page, click on the “Save for signing” link instead of “REQUEST CODE”. You will then be switched over to the “List of outgoing payments” and you can create another payment similarly. In the end tick off the payments, which should be sent in a bulk, in the “List of outgoing payments” in the tab “To be signed” and click on the “SIGN PAYMENTS” button. You can then certify the payments with a single SMS code and I-PIN code.
Is it possible to enter batch payments manually?
Yes, it is. The right to enter manual batch payments and view a list of batch payments is automatically given to all clients.
Is it possible to add, modify or remove a payment that has been already signed within a whole batch?
Changes cannot be made in a completely signed and to the bank sent batch payment. In case some payments have not been executed yet (e.g. waiting for a maturity date) you can cancel them in the section “List of outgoing payments”.
What happened to my templates for bulk payments?
If you had in the previous internet banking application a template for a standing bulk payment, it will be in the new internet banking transferred to individual templates numbered under their original name. The payments may now be prepared using the form for making a new payment; how to set up bulk payments order see the question above regarding the advantages of bulk payments.