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Just enter a city or address.
EQUA BANK MERGES
WITH RAIFFEISENBANK
And you get the best of both banks.
See what is ahead.
How your services changed in November
ACCOUNTS AND SAVINGS
INTERNET AND MOBILE BANKING
A new internet and mobile banking was designed in cooperation with our clients.
Internet banking
- In internet banking, you keep control over your money using clear charts or categories of payments.
- You can place various types of payment orders, such as direct debits, standing orders, SEPA or foreign payments.
- Internet banking lets you conveniently set up payment card limits, apply for a new debit or credit card, block or activate your card.
- You can open a savings account or apply for a loan easily and online in internet banking.
Mobile banking
- You will be in control of all your finance with our new mobile banking. You can securely sign in to the application using RB klíč (RB Key). The key is also used to confirm payments. You can also try signing in quickly and easily with Face ID or Touch ID. Just look at your phone or tap your finger to access your mobile banking.
- The application is your fast and reliable connection to the bank. Also, you can use the built-in chat feature to ask any question you may have.
CARDS
LOANS AND MORTGAGES
What happens on 14 November 2022
We will welcome you in yellow and you will become a client of Raiffeisenbank.
New online banking
You will have a new mobile and internet banking.
All products transferred
All your products will be transferred to Raiffeisenbank already.
Bank code
You will be able to use a new bank code - Raiffeisenbank’s 5500. The current code (6100) will stay valid for the next 6 months.
Contact
If you need help, call us at
222 010 222.
Things you may find interesting
Will the 6100 bank code change?
On 14 November 2022, you will be able to use a new bank code 5500. All payments and direct debits will be redirected automatically. For a period of 6 months, both the original bank code 6100 and the new bank code 5500 will be valid. This will give you enough time for any changes with which we will assist you.
Attention! In connection with the new bank code do not make or notify any changes before 14 November 2022.
Will the Price List and Interest Rates Schedule change?
There will be updates becoming effective as of 14 November 2022. Detailed information and a description of the changes will be made available in your internet and mobile banking. Your account will be still maintained free of charge and no charges will apply to cash withdrawals from any ATM in Czechia or abroad.
Is it true that Equa bank was sold and the new owner is Raiffeisenbank?
Yes, the original owner, AnaCap Financial Partners, sold Equabank and it has been owned by Raiffeisenbank since 1 January 2022. As of 14 November 2022, the two banks will merge under the Raiffeisenbank brand and we will say our last goodbye to the Equa brand.
What is the future of the Equa bank brand?
On 14 November 2022, all products and services of Equa clients will be transferred to Raiffeisenbank, which will replace the Equa brand.
Will the product offers of Raiffeisenbank and Equa bank merge? If so, when?
Yes, the products of Equa bank and Raiffeisenbank merge on 14 November 2022, letting you benefit from the best of the two banks. Account maintenance and withdrawals from ATMs in Czechia and abroad will be still free of charge. The terms and conditions of all your saving accounts, loans and credits remain unchanged as well.
Are there any changes planned for the internet banking and mobile application?
Yes, after 14 November 2022, Equa bank clients will use the new internet and mobile banking, common to Raiffeisenbank and Equa bank clients.
Will the Client Centre telephone number change?
As of 14 November 2022, the Raiffeisenbank client line at 412 440 000 will be newly available to you in addition to the Equabank Client Centre during extended operating hours: 7 AM - 10 PM every day.
Being a client of Equa bank, can I use Raiffeisenbank’s branch offices and Call Centre?
Until 14 November 2022, please use only Equa bank branches and client center. The extended branch network and Raiffeisenbank client line will be available to you from 14 November 2022.
Do I have to notify my employer or social security administration of the bank change? Or, will the bank do it for me?
Everything remains unchanged until 14 November 2022. For 6 months after 14 November 2022, both the original bank code 6100 and the new bank code 5500 will be valid. This will give you enough time for any changes with which we will assist you. All payments and direct debits will be redirected automatically. Attention! Do not make or notify any changes before 14 November 2022.
Will my direct debits and SIPO debits set up in Equa bank work?
Yes, we will transfer your direct debit and SIPO settings from Equa bank without changes. After 14 November 2022, you will only need to notify the changed bank code to your counterparties. We will remind you of everything you need to do in due advance. Please do not notify any changes before 14 November 2022.
Accounts and savings
Beware of scammers!
- We will transfer your products and services to Raiffeisen banking as of 14 November.
- Sign in to Equa’s mobile application or internet banking at www.equabank.cz as you are used to at any time on or after 14 November 2022. After signing in, a Wizard automatically starts in the secure environment to guide you through the transfer to Raiffeisenbank.
- From that moment on, you will only sign in to the Raiffeisen mobile application or internet banking at www.rb.cz.
- We will never send you a link to the Wizard. The Wizard will start automatically in a secure environment after you sign in to Equa internet or mobile banking as you are used to.
- Do not enter your login credentials via any links you may receive in mobile text or e-mail messages.
- We will never ask you to transfer funds to other accounts or confirm activation of the new mobile application over the phone.
- Solely use www.equabank.cz to sign in to your banking, or www.rb.cz after the transfer.
- Do not search for the banking website through search engines. Instead, type the address yourself in the address bar of your browser. Do not search for “RB”, “Rajfka”, “Raiffeisenbank”, “Equa”, “Equabank” etc. in search engines.
- - Never sign in via any links sent to you.
- - Sign in to mobile banking as you are used to – for example via FaceID or TouchID or by entering your password (S-PIN).
Will it be possible to withdraw from all ATMs for free?
You will continue to withdraw from ATMs in the Czech Republic and abroad for FREE. Nothing changes for you.
Does the sale of Equa bank affect the amount of insured deposits held with Equa bank?
As in other banks in the Czech Republic and the EU, all client deposits in Equa bank and Raiffeisenbank are insured up to 100% of the deposit, however up to a maximum of 100,000 EUR per depositor and bank or credit union. Thus, as of 1 January 2022, the client's total deposits held with the two banks are insured as if they were held with one bank, for the maximum amount of 100,000 EUR in total.
Are there any changes planned for the internet banking and mobile application?
Yes, the products of Equa bank and Raiffeisenbank merge on 14 November 2022, letting you benefit from the best of the two banks.
What if I have an account with both Equa bank and Raiffeisenbank? Will both accounts remain active?
Yes, you will keep both accounts after the merger. Then you will choose whether you wish to keep two accounts with one bank or just one of them.
Will accounts for young people over 15 be still offered?
Yes, of course, accounts for young people over 15 will be offered. It will now be possible to open an account for persons under 15 years of age.
Will my account number(s) change?
Your account number and bank code 6100 remain unchanged until 14 November 2022. For 6 months starting 14 November 2022, both the original bank code ‘6100’ and the new bank code ‘5500’ can be used. This will give you enough time to make any changes which we will be glad to assist you with. All your payments and direct debits will be redirected automatically.
Attention! Please do not make or announce any changes before 14 November 2022.
With Equa Bank, I used the local currency when paying by card abroad; where I had a current account in the same currency, my card chose the currency automatically. Will things work the same way?
We will transfer all your accounts to Raiffeisenbank. However, your current payment card will be linked to your CZK account only. Once transferred to Raiffeisenbank, you can easily apply in the banking application for a free payment card to any of your accounts maintained in a different currency. Or, as a more convenient alternative, you can use our “MultiCurrency”. Your account can be maintained in up to 19 currencies under one account number and one payment card. Money withdrawn or paid using the card will be automatically debited against the particular currency folder depending on the currency of the payment. Using additional currencies under one account is subject to a monthly fee of 29 CZK for each additional currency folder. Detailed information will be provided in our communications regarding the transfer.
Can I set up a user right for another person for my account?
Yes, after transferring products from Equa bank to Raiffeisenbank you will be able to set up user rights to your account for another person.
I use a combination of a password and SMS (Mobile Electronic Key) to sign in and confirm operations in internet banking. Will SMS MEK still be free?
Yes, signing in and confirming operations in internet banking using mobile text messages (SMS) will be free of charge. However, to save time and for greater convenience, we recommend that you use Raiffeisen’s mobile application to sign in and confirm operations in internet banking.
Loans and mortgages
Will the PlatímPak service still be available?
Yes, the PlatímPak service will be still available to you, however under the brand of Raiffeisenbank.
Will my loan or mortgage repayment account number change?
The account number for repayment and the monthly instalment amount remain the same.
An exception applies to older loans provided by Credit Funding a.s. In that case, the payment instructions will change and will be sent to you by 14 November 2022. In case you do not receive such instructions, please contact us by sending an e-mail to spravahypotek@rb.cz.
If you hold a Credoma loan, we will provide you with a new account number to set up a standing order.
I have an approved loan with Equa bank, waiting to be signed. Is the approval still valid?
Yes, certainly. Approved loans and credits do not change for you as Equa bank clients and the same applies by analogy to any other limited offers. All obligations of Equabank within the meaning of notices of approved loans or credits remain valid.
Cards
Do I have to request a new payment card?
Your Equa payment card remains valid. As soon as the expiration date of the card approaches, a new Raiffeisenbank-branded card will be sent to your mailing address automatically.
Insurance
Will I keep my existing insurance after the merger of the two banks?
Yes, the bank merger changes nothing for clients with insurance.
Will the insurance fees remain the same and will they still be collected from the same account?
Yes, insurance fee amounts and collection methods remain unchanged. Fees for insurance linked to current accounts will always be charged at the end of the month in which the insurance is valid.