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Personal Finance
EN
  1. Podpora
  2. Internetové a mobilní bankovnictví
  3. Zapomenuté údaje

I need help to log in to banking

I don't remember the client number

You can view your client number in the Raiffeisen banking mobile app.
Log in to the app and on the main page, select Profile (the icon in the top right corner) and click on My Client Number.
If you do not have the Raiffeisen Banking mobile app, please visit one of our branches where we will help you.

I don't remember the I-PIN (for internet banking)

Generate a new I-PIN and T-PIN online with a simple application. You will need a Czech ID card for verification.   On the www.rb.cz page, click on the blue LOGIN button:
  •  Select SMS login and fill in your client number.
  • Next, select the forgotten I-PIN button.
  •  In the next step, fill in your ID card number and the date of issue.
  • We will send you the I-PIN and T-PIN in an encrypted PDF in your email. We will send you the password to open the attached PDF via SMS.
    Or call our client line at 412 440 000 and we will generate a new I-PIN and T-PIN for you.
    To apply, you will need:
  • Czech ID card or an active Raiffeisenbank payment card to verify your identity.
  • It is necessary that you call from the number you have registered with us (the number to which we send you the authorization SMS).
    Otherwise, please visit one of our branches where we will hand over the I-PIN and T-PIN to you in person.

I don't remember the S-PIN (for mobile banking or RB key)

The S-PIN is a 4 to 8-digit numeric code that you chose when you first activated the Raiffeisen banking app.
If you forget your S-PIN, for security reasons you can‘t find it anywhere and we can’t tell your S-PIN over the phone at the customer service line.
If you have entered the S-PIN incorrectly 5 times and your mobile banking is blocked, you can reactivate your access using two Czech IDs. If you do not have two Czech IDs, please visit a branch.

I didn't receive an SMS with a code to log in to Internet banking

When you log in to Internet banking on www.rb.cz via the blue LOGIN button and select the SMS code, you will receive the SMS with a login code on your mobile phone. If you do not receive an SMS, it may be due to the following reasons:

  • Are you entering your client number correctly? If you make a mistake, you may not receive the SMS. You can verify your client number in mobile banking.
  • Do you have a new phone number? We will send the SMS code to the number. If you change your contact phone number in banking, you will not change the number to which we send the SMS with the code to log in to banking. For security reasons, you must report the change of number to the branch.
  • If neither of the options above can be the cause, click the SEND CODE button again and have a new SMS sent to you.

I did not receive a notification on my mobile phone to confirm my login to Internet Banking via RB key

When you log into Internet Banking via the blue LOGIN button on website www.rb.cz and select the RB key, you will receive a notification on your mobile phone to confirm your login.
If the notification did not appear automatically on your mobile phone or you missed it, log in to the Raiffeisen banking app (or the separate RB key app) on your mobile phone.

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