What to do in case when your cards has been stolen, lost or misuse
Have you lost your payment card? Has been your card stolen? You can't find your card and you are affraid of misuse the card?
Here you get an advice what steps you have to take to ensure the card before potencial misus.
Which steps you have to take:
- as soon as you detect, that your card has been lost or stolen, call immediately our infoline which is available continuously in the 24/7
- if you use insurance against misuse to your card, report the loss or stealth also on police office for potencial insured accident solution
- if you just can't find your card and there is a small probability, that the card has been stolen or lost, then also in this case please contact our infoline. Our phone banker will offer you the best posibility how make your card safe untill you again find it
- please contact our infoline also in case, you have a suspicion, that your card was misuse, for example: you have your card in wallet and you receive SMS about realized transaction
|Contact number to our infoline is 800 900 900|
For calling from abroad please use +420 417 941 444