Raiffeisen Bank 

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Infoline: 800 900 900

Phone Banking

Phone Banking is a service that will allow you to work with your current account through landline or mobile phone using a professional phone banker.

Service Description

  • Phone Banking is the easiest way of how to check the balance and transactions on your account, to carry out payment transactions, to obtain information etc. without going to the bank. All you need to do is to call 800 900 900; you can also check on your funds when abroad by calling +420 417 941 444.
  • Through Phone Banking, you can find out a lot of information about your funds and request payment transactions.
    Confidential information – information about the balance and transactions on your account, payments, etc. It is possible to have this information send to your email address or as SMS to your mobile phone.
  • Active transactions – domestic payment orders, requesting, changing and canceling standing payment orders, setting up one-time and revolving term deposits, decreasing, increasing and canceling of revolving term deposits, requesting foreign orders in foreign currency, recharging of mobile phones, etc.
  • Public information – information about Raiffeisenbank’s products and services, business hours at branches, service fees, current exchange rates, public bank information, etc.
  • Other services – changes in the setting of alternative channels (Phone Banking, Internet Banking and GSM Banking), changes in the setting of transactions and deposits, information about the status of a transaction through SMS and email, requests for SIPO, collection, GSM Banking and Internet Banking, changes in contact information, etc.

Advantages for Your Company

  • You are informed
    • You know the current balance on your accounts
    • You can check at any time which transactions on your accounts were made
    • You have immediate information about any transaction
  • It is convenient
    • You have banking services available 24 hours a day
    • You can access banking services from your home, work, abroad
    • You do not have to go or wait anywhere
  • You save
    • You call toll-free line 800 900 900
    • Payment orders and other transactions are cheaper than when made at a branch
    • You will receive one-time security passwords for free

You need

  • Current account (Profikonto, Benefitkonto, Dualkonto etc.)
  • In order to set up Phone Banking, you must go to any Raiffeisenbank branch and sign a Direct Banking contract.

Scope of Phone Banking

  • Through Raiffeisenbank’s Phone Banking you can find out information and carry out the following transactions:  

Service

Access and Security

1. Infoline
  • Information about products and services
  • Services pricelist
  • Information about the bank (history, structure, etc.)
  • Branches (business hours, addresses, contacts)
  • Information about exchange rates
  • Other public bank information
  • Information about partner institutions
    (Raiffeisen stavební spořitelna, Raiffeisen-Leasing, Uniqa)
  • For clients and public
  • No password
2. Confidential information
  • Account balances
  • Information about transactions on accounts
  • Information about payments
  • Ordered information about account balances and transactions through SMS or email
  • For Phone Banking users only
  • Logon name and password is necessary 
3. Active transactions – orders and requests
  • Domestic orders
  • Standing payment orders
  • Term deposits (one-time and revolving)
  • Foreign orders
  • Domestic payments in foreign currency
  • Recharging of mobile phones
  • Information about the status of transactions through SMS or email 
  • For Phone Banking users only
  • Logon name and password is necessary, one-time transaction password for transaction confirmation
4. Active transactions – administration of term deposits and standing orders
  • Increase in term deposit amount
  • Decrease in term deposit amount
  • Cancellation of term deposit
  • Increase in standing order
  • Decrease in standing order
  • Cancellation of standing order
  • For Phone Banking users only
  • Logon name and password is necessary, one time transaction password for transaction confirmation
5. Active transactions – sending of electronic forms
  • Collection request
  • SIPO request
  • GSM Banking and Internet Banking request
  • Contact information change request
  • For account owners only – Phone Banking users
  • Logon name and password is necessary, one time transaction password for transaction confirmation
6.  Requests and other services

A)

  • Change in the setting of Direct Banking
  • Other activities (based on specific needs)
  • For clients and users of Raiffeisenbank’s Direct Banking only
  • Logon name, password and part of PIN are necessary

B)

  • Change in the setting of transactions and deposits
  • For Phone Banking users only
  • Logon name and password is necessary, one time transaction password for transaction confirmation

Security

Phone Banking is secured as follows:

  • The user’s identity is verified based on the logon name and randomly selected characters from your logon password.
  • Orders are confirmed based on one-time security passwords.

Prices

For the table of fees and compensations for Phone Banking, click here.

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